10/19/2023 0 Comments Queue management system device![]() There are Poisson arrivals and exponential service distributions as validated by a Chi-square goodness of fit test. The arrival rate λ=2.7483 customers/min is greater than the service rate μ = 0.4137 customer/min showing that queue exists. The data was analyzed using descriptive analysis 'mintab-16 and TORA 2.0 software. The multi-server model was adopted for the study of the existing structure has eight servers. Data for this study was collected at Nigeria National Petroleum Corporation (NNPC) Mega Station Jos for seven consecutive days between the hours of 7am-6pm daily through observations, interviews, and records of customers purchasing PMS only. Application of Queueing theory determines the measures of performance of the service facility this can be used to design the appropriate service facility. Formation of a line causes an increase of customers waiting time, over-utilization of the available servers and loss of customer goodwill. This discrepancy may be temporal, but a queue accumulates during the period. The formation of waiting lines is a prevalence scenario that happens whenever the immediate demand for services surpass the current capacity to provide that service. Patient categorization based on appointments such as scheduled patients, checking patients, urgent patients, priority patients and new patients of day, serving different patients at district time of day, combining system of all hospitals in the same city for scheduling of surgery and other operations, decreasing waiting queues and workload on doctors can help to improve the current healthcare system. Waiting long time in queues is ignored by hospitals and these long queues create high stress over patients especially at public hospitals. It is found that the performance of doctors are not at expected level when total utilization is considered. In this study, the queuing theory applications are applied two big hospitals in Istanbul during 2013-2014 years by measuring waiting time and services time and systems during different times in six months. The quality of care can be increased by low waiting and better performance of doctors. The private sector partly subsidized by governments is more profit oriented and its share has been increasing. The quantity oriented healthcare services meaning caring more patients are not good at meeting quality parameters of healthcare services. Turkey healthcare system has recently improved, but it is still not at expected level. Patients have to wait long time even to get a small operation in hospitals in Turkey. Queues are one of the worst problem in hospitals in almost all World. E-banking products should be introduced to customers to save them some costs and time. It is imperative for Ghanaian Banks to critically look at the way they manage queues as this has a significant impact on the customers‟ costs of transaction and intention to switch to a more reliable Bank. Customers‟ average daily income is GHS 21.80 and theypay GHS 26.54 for making a single transaction in the banking hall. There is a significantly positive correlation between customer cost of transaction and switching behavior.Tellers are slower in serving than customer arrivals.Customers lose for using the banking halls. The Lengthier the time spent by the customer in a system the more his/her intention to quit the service. Majority of Ghanaian Banks do not provide standbys. There is a positive significant relationship between processor errors and queue intensity.There is also a significant difference in the restoration time of a broken down server among banks. Customers spend a total of 23.17 minutes before leaving the system. The average number of customers in the queueis 24.Customers spend 19.46 minutes in a queue before they are served. Consequently the possibility of a customer arriving at the channel within 2 minutes is seen to be 0.36 (36%). The study found that, majority of the banks in Ghana operate on three channels thus, three tellers with a single queue. ![]() The data was analyzed with Statistical Package for the Social Sciences (SPSS).The study took 20 minutes for each bank. Regression analysis, Chi-square and Pearson correlation statistics were applied to test the hypotheses. The study applied both qualitative and quantitative methodological designs. ![]() All the 26 registered banks in Ghana as at 2013 were used. The study used 650 customers and 78 bank officials. The topic for the study is Analyses of Ghanaian Banking hall queues, the costs and customer switch behavior.
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